Shipping Policy
This Shipping Policy applies to purchases made from YETERNA Aesthetics, a brand by VISTARA LIFE SCIENCES PRIVATE LIMITED.
Order Processing
Once an order is placed successfully, our team begins processing it for dispatch. Order processing timelines may vary depending on product availability, payment confirmation, public holidays, operational constraints and courier partner availability.
Shipping Timelines
Estimated delivery timelines depend on the delivery location, courier partner serviceability and external conditions. While we aim to dispatch and deliver orders as quickly as possible, delays may occur due to logistics issues, weather conditions, public holidays, incorrect address details, remote delivery locations or circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be shown at checkout before the order is confirmed. Free shipping offers, if any, may be applicable only for selected products, order values or promotional periods.
Order Tracking
Once the order is shipped, tracking details may be shared through email, SMS or WhatsApp. Customers can use the tracking details to monitor order movement.
Incorrect Address or Failed Delivery
Please ensure that the shipping address, mobile number and email ID entered at checkout are accurate. YETERNA Aesthetics will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
If a shipment is returned to us due to failed delivery attempts, non-availability of the customer, incorrect address or refusal to accept the order, reshipping may be subject to additional shipping charges.
Damaged Shipment
If your order appears damaged at the time of delivery, please do not accept the package if possible. If you receive a damaged product, contact us within 48 hours of delivery at theyeterna@gmail.com with your order number, unboxing video and clear images of the package and product.
Contact
For shipping-related queries, write to us at theyeterna@gmail.com.
