Return and Refund Policy

Return and Refund Policy

This Return and Refund Policy applies to purchases made from YETERNA Aesthetics, a brand by VISTARA LIFE SCIENCES PRIVATE LIMITED.

Hygiene and Safety Policy

As skincare products are personal care products, returns are not accepted for products that have been opened, used, damaged after delivery, tampered with, or where the seal/packaging has been broken. This is to maintain hygiene, safety and product integrity.

Return Eligibility

A return or replacement request may be considered only in the following cases:

  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect product.
  • The product received is missing from the order package, subject to verification.

All return or replacement requests are subject to inspection and approval by our team.

Reporting Timeline

To raise a return, replacement or refund request, please contact us within 48 hours of delivery at theyeterna@gmail.com.

Please include:

  • Order number
  • Registered email ID or mobile number used for the order
  • Clear images of the product and outer packaging
  • Unboxing video showing the issue clearly
  • Brief explanation of the concern

Non-Returnable Cases

Returns, replacements or refunds will not be accepted in the following cases:

  • Product has been opened, used or tested.
  • Product seal, cap, outer box or packaging has been damaged after delivery.
  • Request is raised after 48 hours of delivery.
  • Customer does not provide valid proof such as images or unboxing video.
  • Product is disliked due to texture, fragrance, personal preference or suitability, unless there is a verified defect.
  • Customer has ordered the wrong product by mistake.

Refund Process

If a refund is approved after verification, the refund will be processed to the original payment method or another approved mode of refund as per company policy. Refund timelines may depend on banks, payment gateways and processing partners.

Replacement Process

In eligible cases, we may offer a replacement instead of a refund. Replacement will be processed only after verification of the issue and subject to product availability.

Skin Suitability Disclaimer

Skincare results and suitability vary from person to person. Refunds will not be issued only because a product did not suit a customer’s skin, unless there is a confirmed product defect. Customers are advised to read ingredients carefully and perform a patch test before use.

Contact

For return and refund support, write to us at theyeterna@gmail.com.