Frequently Asked Questions

About YETERNA Aesthetics

What is YETERNA Aesthetics?
YETERNA Aesthetics is a skincare and aesthetics-focused brand by VISTARA LIFE SCIENCES PRIVATE LIMITED, created to offer concern-first, science-led skincare for everyday skin needs.

What skin concerns does YETERNA Aesthetics focus on?
Our skincare direction focuses on concerns such as acne, pigmentation, dullness, oil control, tanning, sun protection and overall skin clarity.

Are YETERNA Aesthetics products suitable for all skin types?
Product suitability may vary depending on your skin type and concern. Please read the product description, usage instructions and ingredient list carefully before use. If you have sensitive skin, allergies, active skin conditions, are pregnant, breastfeeding or under medical treatment, consult a dermatologist before using any skincare product.

Orders and Payments

How can I place an order?
You can place an order directly through our website by selecting your products, adding them to cart and completing checkout.

Will I receive an order confirmation?
Yes. Once your order is placed successfully, you should receive an order confirmation via email, SMS or WhatsApp depending on the details entered during checkout.

What should I do if I entered the wrong address?
Please contact us immediately at theyeterna@gmail.com with your order number and correct address. Address changes can only be attempted before the order is dispatched.

Shipping and Delivery

How long does delivery take?
Delivery timelines depend on your location, courier partner availability and serviceability. Estimated delivery timelines will be communicated during or after order processing.

How do I track my order?
Once your order is shipped, tracking details will be shared through email, SMS or WhatsApp where available.

Returns, Refunds and Cancellations

Can I return skincare products?
For hygiene and safety reasons, skincare products may not be eligible for return once opened, used or tampered with. Returns may be considered only for damaged, defective or incorrect products, subject to verification.

How do I report a damaged or wrong product?
Email us at theyeterna@gmail.com within 48 hours of delivery with your order number, unboxing video and clear images of the product and packaging.

Can I cancel my order?
Orders can be cancelled only before dispatch. Once an order is shipped, cancellation may not be possible.

Product Usage

Should I do a patch test?
Yes. We recommend doing a patch test before using any skincare product, especially if you have sensitive or reactive skin.

Can products give instant results?
Skincare results vary from person to person based on skin type, routine, lifestyle, environment and consistency of usage. We do not promise overnight or guaranteed results.